Thrift Factory in Newham offers a unique shopping experience with a kilo sale format, where customers pay £10 per kilo of clothing. The store is described as chaotic but fun, like a treasure hunt, with a mix of hanging racks and piled-up clothes. Customers have found great deals like silk robes for £3 and branded items at cheap prices. Free water and coffee are available on-site, making it a quirky and enjoyable spot for thrifting enthusiasts looking for hidden gems in the chaos.