Shinjuku Bus Terminal, known as Busta Shinjuku, is a major transportation hub located directly above Shinjuku Station’s South Exit. It connects Tokyo to popular destinations such as Mt. Fuji, Kawaguchiko, Hakone, and other regions across Japan. Here’s everything you need to know about using Busta Shinjuku for your travels.

Location and Access

Exit Shinjuku Station via the South Exit, then follow signs to Busta Shinjuku. It’s located directly above the station.

Buying Tickets

At the Terminal

• Ticket Counters: Located on the 4th floor of Busta Shinjuku.

  • Operating Hours: 6:00 AM to 11:00 PM.

  • Friendly staff are available to assist in English.

• Vending Machines: For quick purchases, use the ticket vending machines near the counters. These machines support multiple languages and allow for cashless payments.

Online Reservations

• It’s highly recommended to book tickets online, especially during weekends, holidays, or peak travel seasons.

  • Official Websites for Reservations:

    • Japan Bus Online (English-friendly and covers many routes).

    • Highway Bus Dot Com (English site for Willer Express and other major operators).

Popular Destinations

• Mt. Fuji & Kawaguchiko: Direct buses available. Duration: ~2 hours.

• Hakone: Scenic bus rides with stops at major attractions. Duration: ~2.5 hours.

• Nagoya, Kyoto, and Osaka: Overnight and express buses. Duration: 5–8 hours depending on the route.

• Local Areas Around Tokyo: Day-trip buses to places like Nikko, Chichibu, and Izu Peninsula.

Amenities and Facilities

• Waiting Areas: Spacious seating with charging stations for devices.

• Luggage Services: Dedicated counters for storing or checking large luggage.

• Shops and Cafes: Grab snacks, coffee, or a quick meal before departure at the terminal’s eateries.

• Restrooms: Clean and easily accessible facilities are available on the same floor as the boarding areas.

Boarding the Bus

1. Check Your Gate Number: Your ticket will indicate the gate number for boarding. Gates are well-marked and located on the 4th floor.

2. Arrive Early: It’s recommended to arrive at least 15 minutes before departure.

3. Boarding Process: Show your reservation confirmation (printed or on your phone) to the bus staff.

Tips for First-Time Travelers

• Reserve Ahead: Popular routes sell out quickly, so secure your seat online as early as possible.

• Travel Light: Storage space under the bus is limited. Avoid bringing oversized luggage unless necessary.

• Bring Snacks and Water: Some buses have vending machines onboard, but it’s best to bring your own refreshments for longer trips.

Frequently Asked Questions

Q: Can I cancel or change my reservation?

• Yes, most online booking platforms allow cancellations or modifications, but terms vary by operator. Check the cancellation policy when booking.

Q: Are there toilets on the bus?

• For longer routes (over 2 hours), most buses are equipped with onboard restrooms.